Frequently Asked Questions
How soon will you make my piece?
Everything is handmade to order with most orders shipping within 1-4 business days. This can vary due to the current volume of orders and holiday seasons.
How long does shipping take?
Everything is shipped USPS First Class Mail unless an upgrade has been chosen at checkout. Below is the average times First Class Mail takes to arrive. Please note this can be longer during the holiday season.
USA: 3-7 days
Canada: 1-2 weeks
Everywhere Else: 1-4 weeks
Returns & Exchanges
Returns and exchanges are always welcome. Please notify us that you'd like to return or exchange the item within the first 7 days of arrival. The buyer is responsible for return and exchange shipping fees.
For returns, any original shipping fees are non-refundable.
For exchanges, there typically is no fee to resize/rework an item. We just ask that the customer covers additional shipping costs.
What is 14k Gold Filled? Will it turn my skin green?
14k Gold Filled is a solid coating of 14k gold over brass. It's 100 times thicker than gold plate and the next best choice to solid 14k gold. Gold Filled is typically great for those with sensitivities to metal. It should never tarnish or turn your skin colors if properly cared for.
Can I wear my jewelry in the shower/get it wet?
Although, it is typically fine if jewelry gets wet, not all gemstones can tolerate water, especially hot water or any chemicals in water (such as chlorine). Therefore, we recommend removing your jewelry before bathing or swimming. Each order comes with an information card describing how best to care and clean your new jewelry. Below is a list of water safe & unsafe crystals.
Water Unsafe Crystals:
Pearls, Aquamarine, Emerald, Selenite, Hematite, Amber, Fluorite, Apatite, Turquoise, Pyrite, Lepidolite, Opal, Malachite, Labradorite
Water Safe Crystals:
Diamond, Sapphire, Ruby, Moonstone, Agate, Jasper, Tiger Eye, Aventurine
Also, most Quartz including: Amethyst, Citrine, Smokey Quartz, Rose Quartz, and Carnelian (Carnelian is unsafe in salt water).
Sending as a gift?
Each piece comes tied with a bow in a jewelry box ready for gift giving--even if it's for yourself!
If purchasing multiple items, please let us know if you need multiple boxes. Otherwise, in an effort to be more green, multiple pieces will be combined into one box when possible.
Need a repair?
We do our best to make our jewelry last, but life can happen! If something goes wrong with your piece, we want to know. We'd love to repair it for you. Repairs are free within 4 months of the item's arrival. After the 4 month period a small fee starting at $5 may apply. Please contact us for repairs.