Because every piece is individually handcrafted, please allow 1–5 business days for your order to be made before it is packaged and shipped.

Shipping occurs Monday–Friday.

This can vary due to the current volume of orders and holiday seasons.

Our default shipping is USPS Ground Advantage, which typically arrives in 2–5 business days once shipped. You have the option to choose an expedited shipping service at checkout.

Please be aware that shipping carriers often experience delays beyond this window during major holidays.

USA: 2-8 days

Canada: 1-2 weeks

Everywhere Else: 1-4 weeks

To request a return or exchange, please contact us within 7 days of delivery.

Returns: Customers are responsible for all shipping fees to return an item. Once we receive everything, we will promptly issue your refund. Any initial shipping fee costs are not refunded.

Exchanges: Exchanges are welcome. We just ask that the customer cover the shipping fees of sending the item both ways.

Re-Work/ Re-Size

There is typically no fee to re-size your piece unless more material (stones/metal) is needed. We just ask that you cover the shipping costs both ways.

Unfortunately, delays in the mail can happen. If your package has been marked as "arriving late", please know it is still on its way, but can take up to another ten days to arrive.

If its been marked as arriving late or your tracking has not updated for over a week, we're happy to put in a search request for you with USPS.

For orders lost in the mail for more than three weeks, we will send you a replacement. Please contact us if your order hasn't arrived.

14k Gold Filled is a solid coating of 14k gold over jeweler's brass. It's 100 times thicker than gold plate and the next best choice to solid 14k gold. If properly cared for, the gold should never wear or peal off, tarnish, or turn your skin a color.

Gold Filled is typically great for those with sensitivities to non-solid gold metal, as well.

Although, it is typically fine if jewelry gets wet, not all gemstones can tolerate water, especially hot water or any chemicals in water, such as chlorine. Therefore, we recommend removing your jewelry before bathing or swimming.

Each order comes with an information card describing how best to care and clean your new jewelry. Below is a list of water safe & unsafe crystals.

To learn more about caring for your jewelry, please visit our journal entry here: Jewelry Care 101

Water Unsafe Crystals:

Pearls, Aquamarine, Emerald, Selenite, Hematite, Amber, Fluorite, Apatite, Turquoise, Pyrite, Lepidolite, Opal, Malachite, Labradorite

Water Safe Crystals:

Diamond, Sapphire, Ruby, Moonstone, Agate, Jasper, Tiger Eye, Aventurine. Also, most Quartz including: Amethyst, Citrine, Smokey Quartz, Rose Quartz, and Carnelian (Carnelian is unsafe in saltwater).

We believe receiving handmade jewelry should feel special! Each piece comes packaged in a lovely bow-tied box, making it instantly ready for gifting.

To reduce waste, we generally combine multiple items into one box. If you need separate boxes for multiple gifts, simply let us know in the order notes at checkout.

We do our best to make our jewelry last, but life can happen! If something goes wrong with your piece, we want to know. We'd love to repair it for you. Repairs are free within 4 months of the item's arrival. After the 4 month period a small fee starting at $7 may apply. Please contact us for repairs.

Yes!

We love hearing your ideas and visions for custom jewelry designs and are happy to make a piece just for you. We've done jewelry for weddings, birthdays, baby showers, graduations, and more.

Please contact us through our contact form below or email us directly at: Info@Gemnia.com

Check out our journal post here:Jewelry Care 101

Always!

Interested in promoting our jewelry or becoming and affiliate? We'd love to hear from you! Please tell us a little about yourself and why you'd love to promote our jewelry in an email or using our contact form. We look forward to hearing from you!

Contact: Info@Gemnia.com

Yes! We offer wholesale through our site and also on FAIRE. Please contact us for more information.

Info@Gemnia.com